Contact Center Agent (Igbo and Hausa) Job at Workforce Group

Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions. Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria.

We are recruiting to fill the position below:

Job Position: Contact Center Agent (Igbo and Hausa)

Job Locations: Iganmu and Lekki, Lagos

Responsibilities

• Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time 
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach 
• Research, identify, and resolve customer complaints using applicable software 
• Assist customers place and complete orders in timely manner while adhering to standard policies and procedures 
• Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately 
• Process customers’ orders, forms, and applications; follow through to ensure order fulfilment 
• Document all customer interactions according to standard operating procedures on the applicable CRM solution.

Requirements

• Candidates should possess an HND / B.Sc Degree.
• Age range - 26 years below.

Remuneration

• Salary: N213,000 Monthly.
• HMo, Pension, 13 months and other benefits.