Customer Service Representative Job at SRS Collection

The SRS Collection stands as a beacon of premier luxury, health, and wellness hospitality, celebrated for crafting bespoke wellness and lifestyle retreats tailored to discerning business and leisure travelers alike. With three illustrious properties nestled in central Lagos.

Envision a home away from home that not only exudes refined style and opulent finishes but also delivers bespoke services and experiences that linger in memory. Our spaces seamlessly blend contemporary aesthetics with minimalist design, making SRS Collection the quintessential lifestyle sanctuary.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a courteous and customer-focused Customer Service Representative to handle customer inquiries, resolve complaints, and provide accurate information about our products and services.
• The ideal candidate will ensure a positive customer experience and maintain strong customer relationships.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Handle and resolve customer complaints in a professional manner
• Provide accurate information about products, services, and company policies
• Maintain customer records and document interactions
• Follow up with customers to ensure issues are resolved
• Escalate complex issues to the appropriate department when necessary

Requirements & Qualifications

• Minimum of BSc Degree in any related field
• Proven experience in customer service is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with CRM systems is a plus.

Method of Application 
Interested and qualified candidates should send their CV to: srsrecruitment2025@gmail.comusing the Job Position as subject of the mail.