Customer Care Representative
Pamper Glow is a leading beauty and skin care company with a few branches in Nigeria and many distributors worldwide.
We are recruiting to fill the position below:
Job Position: Customer Care Representative
Job Locations: Abuja and Lagos
Customer Service Responsibilities list:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer, through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, purchases etc.
- Abilty to write report of weekly activities and progress.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Minimum: OND Holder
- Female Corps Member willing to be dedicated to serve under us.
- Terms and conditions apply.
30,000Naira - Plus Commissions.
Note: Being fair-skinned is an added advantage.
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