Customer Care Representative


Pamper Glow is a leading beauty and skin care company with a few branches in Nigeria and many distributors worldwide. 

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Locations:
 Abuja and Lagos

Responsibilities
Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer, through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, purchases etc.
  • Abilty to write report of weekly activities and progress.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualifications

  • Minimum: OND Holder
  • Female Corps Member willing to be dedicated to serve under us.
  • Terms and conditions apply.

Salary
30,000Naira - Plus Commissions.

Note: Being fair-skinned is an added advantage.