Customer Support Specialist Job at Whoosh Logistics

Whoosh NG is an thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company

We are recruiting to fill the position below:

Job Position: Customer Support Specialist
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Support Specialist, you’ll be the voice of Whoosh, supporting customers across multiple channels, resolving issues efficiently, and ensuring a seamless experience at every touchpoint.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone
• Resolve deliveryissues, delivery delays, refunds, and app-related enquires
• Maintain a high level of empathy, professionalism, and accuracy
• Collaborate with operations and fullfillment team to resolve escalations
• Document interactions clearly in CRM systems
• Identify recurring issues and suggest process improvements
• Meet or exceed response time and customer satisfaction KPIs

Requirements

• Previous experience in customer support or call center roles is required.
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with strong attention to detail
• Comfortable using CRM tools, chat systems, and mobile apps.

What We Offer

• Competitive salary and performance-based incentives
• Fast-growing, innovative work environment
• Training and career growth opportunities
• Supportive and collaborative team culture.

Method of Application
Interested and qualified candidates should send their CV to: careers@whoosh.com.ng using "Customer Support Specialist – Whoosh" as the subject of the email.