Customer Care Representative Job at Salvay Services Consulting

Salvay Services Consulting is a dynamic Human Resources and Management Consultancy Company that provides specialist Human Resources support to businesses across Nigeria and Africa. We provide a one stop shop for your people management needs from HR Services which involves HR Department Set-up, Manpower Outsourcing, Recruitment, Training and Development, Management Consultancy and Career Development Program Our flexible and working approach perfectly suits large and SMEs. Based on your business or individual needs, we provide a bespoke and professional service for your organization through a team of experienced HR professionals.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and Skills

• Minimum of HND.
• At least 3 years work experience.
• Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Ability to practice
• Customer orientation and adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proximity to Alagomeji, Yaba.

Salary
N76,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: hrsalvayservice@gmail.com using the Job Position as the subject of the mail.