Customer Care Specialist Recruitment at Green Africa Airways Limited
Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Position: Customer Care Specialist
Job Location: Lagos, Nigeria
Experience Level: Mid level
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
- Crafting and presenting weekly customer care reports to Leadership
- Documenting every interaction between customers and support team.
- Conduct relevant surveys regarding products, services, and customer service experiences.
- Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
- Experience and ability to collaborate cross-functionally with internal teams and stakeholders across different functions.
- A graduate of any Numerate or Administrative discipline
- Experience as a Customer Care specialist or similar role
- Proficiency in the use of the Microsoft office Suite.
- Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
- Excellent writing skills with competence in drafting responses, communiques, and feedback.
- Excellent conflict management skills.
- Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
- Key analytical and problem-solving skills.
- Proficient computer skills with the ability to learn new software.
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