Customer Experience Head Job at Birdview Group
Birdview Group was conceived as an emissary of change, whose assignment is to inspire the image, lifestyle, disposition, and attitude of people towards due actualization of their desires. We seek to use media, communications, travels and tours to ignite hope, motivating people to reach out for their dreams and become the best they can be.
We are recruiting to fill the position below:
Job Position: Customer Experience Head
Job Location: Lagos
Job Type: Full-time
Role Overview
- As the Head of Customer Experience, you will be the driving force behind cultivating a customer-centric culture throughout our organization.
- Your role will involve strategic planning, designing customer journey maps, implementing initiatives, and leading a team to ensure that every touch point with our customers reflects our commitment to excellence.
Key Responsibilities
- Develop and execute the overall customer experience strategy in alignment with the company's mission and goals.
- Lead, mentor, and inspire a team of dedicated customer experience professionals.
- Create and monitor KPIs to measure the effectiveness of customer experience initiatives.
- Collaborate with cross-functional teams to ensure consistent messaging and seamless customer interactions across all channels.
- Analyze customer feedback and data to identify pain points, trends, and opportunities for improvement.
- Implement innovative solutions to enhance customer satisfaction, loyalty, and retention.
- Stay up-to-date with industry trends and best practices to continuously innovate our customer experience offerings.
- Deescalating customer issues
Qualifications
- Bachelor's Degree in relevant field. Master's Degree preferred.
- Proven 5+ years of experience in customer experience, 2+ years in a leadership or managerial role.
- Creative problem solver with a track record of implementing successful CX initiatives.
- Strong understanding of customer journey mapping and touch point optimization.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Exceptional communication and interpersonal skills.
- Proficiency in relevant tools / software / platforms.
Method of Application
Interested and qualified candidates should send their Applications to: Recruitment@Birdviewgroup.com using the Job Position as the subject of the mail.
Similar Jobs
- Junior Customer Success Manager Job at Canonical Nigeria
- Customer Service Relations Officer Job at Montero Group
- Customer Service Associate Job at Aza Finance
- Herbal Goodness Recruitment for Customer Service Representative Intern
- Customer Representative / Sales Officer Job at Zenith Carex International Limited
- Job Openings at Elkins Marine Training International Nigeria (EMTIN)
- Customer Service Officer Job at Beebeejump International Limited
- Relationship Officer Job at Fidelity Bank Plc
- GIG Logistics Recruitment for Experienced Center Agent
- Customer Service Executive Job at Greenlight Planet