Customer Relations and Transaction Specialist Job at Furex Technologies

Furex Technologies is an innovative, technology-driven company that has existed for five years. It builds industry-leading products that offer crypto-to-crypto swaps, allow consumers and merchants to deposit their coins, and buy/sell digital assets like bitcoin, Ethereum and gift cards on secure and easy-to-use interfaces.

We are recruiting to fill the position below:

Job Position: Customer Relations and Transaction Specialist

Job Location: Lekki / Ajah - Lagos
Employment Type: Full-time
Department: Customer Service
Work Structure: Rotational Work Shift Structure

Summary of Function

• The Customer Relations and Transaction Specialist is responsible to manage client transactions with the organization while delivering quality service within defined timeline.

Job Functions
Customer Service Units & Bitcoin Account Management Unit:

• Monitor and Supervise Transactions
• Ensure Clients get Timely Response to all Enquiries for Bitcoin, USDT, Crypto
• Generating and Manage Reports

Giftcard Transaction Specialist Unit:

• Adding clients that want to trade bitcoin and crypto generally to the bitcoin groups created for the CTRS operations.
• Trading Gift cards daily
• Generating and Manage Reports

Finance Unit:

• Monitor Day to Day operations in the department
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
• Validate Withdrawals of and for Customers
• Ensure Cashflow is stable
• Process timely payments for all Clients
• Generating and Manage Reports

Skills and Attributes

• Candidates should possess an OND / NCE / HND qualification with 0 - 1 year work experience.
• Experience reconciling accounting figures and financial records
• Ability to identify errors
• Appropriate handling of sensitive information
• Ability to work to deadlines
• High level of attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting packages.

Remuneration
N60,000 - N80,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@myfurex.co using the Job position as the subject of the email.