Customer Relations Officer (CRO) Job at Fave Consulting

Fave Consulting is a Human Resources Management and consultancy firm that specializes in strategic HR management to enhance business growth, performance and transformation.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer (CRO)

Job Location: Wuse 2, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Customer Relations Officer (CRO) you will be responsible for ensuring that all clients receive an outstanding and memorable experience.
• You will be required to ensure an effective management of the spa journey; including appointments/reservations, loyalty rewards, memberships, treatments, and retailing.
• You will also be responsible for handling social media accounts with specific campaigns aimed at achieving membership subscriptions, business objectives and spa profitability (increased sales).

Key Responsibilities

• Hands on management of client data, spa treatments, timings, appointment bookings (online & offline), loyalty rewards and membership subscriptions on a full-time basis.
• Ensuring consistency of service and safety protocols, appropriate and correct pricing, issuing of receipts, correct filling out of client forms and client satisfaction on every interaction.
• Communicate with spa manager and spa director to ensure smooth day to day operations; including purchasing requirements, client requests & feedback.
• Collaborate with Spa Manager on revenue initiatives, service enhancements, incentive programs, marketing and brand development.
• Create social media campaigns to increase online followership and presence, increase retail sales and client loyalty.
• Managing all our social media accounts (facebook, twitter and instagram). In order to do this effectively you must take photos of clients finished treatments using the shop camera.
• Marketing of spa memberships with a monthly target of 10 members.
• Representing the company at trade fairs and external events within Abuja and outside if necessary.
• Effective management of our sister brand “Amali Cosmetics” - includes sales and inventory management.
• Other duties as assigned.

Requirements

• Interested candidates should possess a B.Sc. or HND qualification 
• 1-3 years of hands-on experience in the beauty sector
• Ability to maintain and promote a long lasting relationship with our clients.
• Educate and guide the client based on their specific needs.
• Must be adaptable to change and able to multitask calmly and efficiently, with an emphasis on follow up, cooperation and courtesy.
• Excellent verbal, written and problem solving skills.
• Excellent interpersonal, leadership and listening skills. Must be highly organised and detail oriented.
• Knowledge of the best practices and industry trends is essential.
• Knowledge of computerized spa booking software, Excel, MS Office, and point of sale system an asset. 1
• Knowledge of social media management and digital marketing.

Salary
N100,000 / Month.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter (PDF format) to: recruitment@faveconsulting.com using the Job Position as the subject of the email.