Customer Relations Officer Job at BT Health and Diagnostic Centre

BT Health and Diagnostic Centre (BTHDC) is a leading provider of high-quality medical diagnostics and healthcare support services. We are committed to delivering accurate, reliable, and timely diagnostic results that empower physicians and patients to make informed health decisions.

Equipped with modern technology and staffed by a team of qualified professionals, BTHDC offers a wide range of services including laboratory testing, radiology, cardiology, and wellness screening. Our focus on excellence, patient satisfaction, and continuous improvement has positioned us as a trusted partner in preventive and diagnostic healthcare. At BTHDC, we combine precision, compassion, and innovation to promote better health outcomes for every patient we serve.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Customer Interaction:

• Welcome and assist clients in a friendly, professional, and courteous manner.
• Respond to inquiries regarding services, scheduling, and general information.
• Handle complaints promptly and escalate unresolved issues to the appropriate department.

Payment Handling:

• Receive and process payments accurately, issuing receipts for all transactions.
• Maintain daily financial records, ensuring all cash and electronic transactions are reconciled.
• Support finance or accounting departments in reconciling customer payments.

Service Coordination & Results Issuance:

• Liaise with relevant teams to ensure timely delivery of services and results.
• Issue service results or documentation to clients while maintaining confidentiality and accuracy.
• Provide clarification and guidance to clients where necessary.

Appointment Management:

• Schedule, confirm, and manage client appointments efficiently.
• Coordinate with internal teams to ensure prompt service delivery and avoid scheduling conflicts.

Client Education & Support:

• Educate clients on procedures, preparation requirements, and follow-up steps.
• Ensure clients understand how to access or collect their results and additional services.

Record Keeping:

• Maintain accurate and up-to-date client records, financial logs, and service documentation.
• Ensure all information is handled in compliance with company policy and data protection standards.

Collaboration & Communication:

• Work collaboratively with medical, administrative, and support teams to ensure efficient workflow.
• Communicate effectively across departments to enhance customer experience and service delivery.

Method of Application 
Interested and qualified candidates should send their CV to: hrd@bthdc.com.ng using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.