Customer Relations Officer Job at Ensure Consulting

Ensure Consulting is a team of professionals who work in HR management roles, ICT solutions, cooperate trainings and development. We support businesses to recruit and manage their human capital profitably and sustainable in these rapidly changing economic times.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Location: Lagos

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers

Method of Application
Interested and qualified candidates should forward their Cover Letter and CV to: recruiter@ensureconsulting.com.ng using the Job Title as subject of the email