Customer Relations Representative Job at Greink Global
Greink Global is a recruiting agency based in Lagos State.
We are recruiting to fill the position below:
Job Position: Customer Relations Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time
Duties and Responsibility
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Maintain customer databases
- Manage administration
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Qualification
- Bachelor's Degree, HND, Master's Degree, NCE, OND.
Salary
N50,000 - N70,000 / month.
Method of Application
Interested and qualified candidates should send their their CV to: hr@greinkglobal.com clearly indicating the "Job Title" as subject of your mail.
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