Customer Relationship Officer Job at Willers Solutions Limited


Willers Solutions Limited - Our client, a reputable Engineering firm is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Relationship Officer
Job Location:
 Lagos

Job Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records and compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

Qualifications and Experience

  • Minimum of a B.Sc in any Social Science related discipline
  • Min of 2 years’ experience as a Customer Service Officer with sales experience
  • Must be resident within Lekki and its Environs

Required Skills:

  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Salary
N70,000 Monthly

How to Apply

Interested and qualified candidates should submit their CV (MS Word Format) to: dorathychienyinem@willerssolutions.com using “Customer Relationship Officer” as the subject of the email

Note: Only qualified candidates would be shortlisted.