Customer Service Associate Job at TIPTOPGO.COM
TIPTOPGO.COM - the only online hotel booking site and app you will ever need is recruiting to fill the position below:
Job Position: Customer Service Associate
Job Locations: Abuja (FCT) and Lagos
Employment Type: Full-time
Job Position
- Online hotel booking company is looking for motivated and friendly Customer Service Associate to join their team as a Customer Service Associate.
- Successful candidates will be responsible for supporting hotel owners/managers, and their customers in a professional manner, including assisting them in the use of our online booking and hotel management software.
Duties and Responsibilities
- Assisting hotel owners/managers, and their customers with emergency problems or unexpected situations related to online booking.
- Ensuring customer issues are resolved in a timely manner.
- Developing and maintaining customer relationships with hotel owners/managers, and their customers.
- Providing overall great customer experience.
- Upselling of our different solutions to hotel owners/managers over the phone.
Requirements and qualifications
- Minimum of a HND Diploma.
- Minimum of 3 years of experience in customer service, sales or marketing, or receptionist.
- Proficiency in MS Office, email, and social media apps.
- Excellent verbal and written communication skills.
- Ability to work well both in a team environment and independently.
Salary
N60,000 - N80,000 / month.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: jobsTTG@tiptopgo.com using the Job Position as the subject of the mail.
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