Customer Service / Call Center Reporting Officer Recruitment
The Outsource Company Limited is a BPO company with an international contact center in Abuja and Lagos.
We are recruiting to fill the position below:
Job Position: Customer Service / Call Center Reporting Officer
Job Location: Wuse Zone 5, Abuja (FCT)
- Collecting raw data from various systems and use it in analysis that support decision making process
- Prepare the daily, weekly and monthly call reports
- Develop the MIS reports and conduct needed analysis for all operational figures.
- Conduct performance analysis and identify the causes for deviation
- Prepare special reports related to the performance reporting as requested by management team.
- Prepare call volume analysis to support headcount forecasting
- Perform other responsibilities as required by higher levels of supervision.
- Identify call center operational issues and suggest improvements
- Prepare operational reports and analyze data to assist and advise management
- Monitors call center performance to identify operational problems and solutions
- Candidates should possess BSc qualification with 3 - 6 years experience.
Method of Application
Qualified and interested candidates should forward their CV to: firstname.lastname@example.org using the title of the job as the subject of the email
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