Customer Service / Call Representative Job at Bloomcom Ideas
Bloomcom Ideas - We fully understand the obstacles that inhibit people from realizing their business goals and we provide practical approaches to help them attain these goals. We train selected and open-minded Nigerians on how to bring their business ideas into a reality through our incubation programs.
We are recruiting to fill the position below:
Job Position: Customer Service / Call Representative
Job Locations: Abuja (FCT) and Lagos
Employment Type: Contract
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
- Candidates should possess a Bachelor's Degree / HND / OND / NCE qualification.
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