Customer Service / Call Representative Job at Bloomcom Ideas

Bloomcom Ideas - We fully understand the obstacles that inhibit people from realizing their business goals and we provide practical approaches to help them attain these goals. We train selected and open-minded Nigerians on how to bring their business ideas into a reality through our incubation programs.

We are recruiting to fill the position below:

Job Position: Customer Service / Call Representative
Job Locations: Abuja (FCT) and Lagos
Employment Type: Contract

Job Responsibilities
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
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• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.

Job Requirement

• Candidates should possess a Bachelor's Degree / HND / OND / NCE qualification.