Customer Service Executive

Lorache Group - Our client, a conglomerate ISP,  is recruiting suitable qualified candidates to fill the position below:

Job Position: Customer Service Executive
Job Location: Lagos

Responsibilities

• We need of a Customer Service, a candidate with good communication skill, ability to relate with customers fluently, identify customers’ problem and provides solution.
• Manages all customer retention activities.
• Retain customers utilizing product and service knowledge to provide customers with correct solutions
• Responsible for Customers End to End life cycle in the network.
• Responsible for Customer Retentions at Touch points.
• Responsible for leading a team of retention members
• Attempts to solve problem in order to retain customers

Requirements

• A Bachelor's degree in any discipline.
• Strong communication and relationship-building skills
• 3 years’ experience in customer retention
• Proven track record of success in previous role(s) with references
• Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Understanding of basic CRM software favorable
• Analytical and problem solving skills.