Customer Service Executive Job at Nigerian Stock Exchange


The Nigerian Stock Exchange, services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Location: Lagos
Division: Shared Services Division;
Department: Administration Department
Report to: Head, Administration Department;
Estimated Date Of Resumption: Monday, September 3, 2018

Job Summary

  • The Nigerian Stock Exchange services the largest economy in Africa, and is championing the development of Africa’s financial markets.
  • The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.
  • The Customer Service Executive is responsible for providing secretarial, clerical and administrative support and handling front office function and administration duties, attending to guests, answering phones, handling company inquiries, and sorting and receiving mail.
  • Operates multi-line telephone system to answer incoming calls; directs callers to appropriate employee.

Key Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
  • Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers
  • Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
  • Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. ?Having Conflict resolution skill and not joining issues with customers. Patience is very essential in customer service
  • Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list
  • Analyze data to determine answers to questions from customers or members of the public
  • Having good record of Incoming and Outgoing Visitors ?Identify telephone system problems and immediately alert the proper personnel
  • Security conscious at all time, Maintains safe and clean lobby area
  • Assist in mailroom operations and delivery of mail, updating address lists, and making cost effective decisions concerning packing, shipping and postage, distributes all incoming mails, including inter-office mails, and/or packages in accordance to Mail Services procedures
  • Support the Procurement Unit is all purchasing and supply functions such as drafting of Local Purchase Order (LPO) agreements and Service Level Agreements (SLA); Negotiate favourable terms, volume discounts, and long-term contracts with suppliers for the procurement of goods and services; etc
  • Support in the area of visa and passport arrangement, travel logistics, hotel reservations for staff and The Exchange’s guests and other Protocol and Logistics functions as my be assigned by the Head of the Department. ?Executive Assistant Cover for ExCo
  • Assist in providing high level administrative support to the executive and manage complex, ever-changing calendar
  • Assess the urgency and importance of situations and take appropriate action to determine the necessary level of senior management involvement
  • Support the planning, organizing and preparing for complex meetings including: communicating meeting details to stakeholders, arranging meeting venue and required equipment, compose and/or work with others stakeholders to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc
  • Provide non-confidential information about The Exchange, such as location of departments or offices, employees within the organization, or services provided as required to guest/visitors
  • Research, obtain and analyze gathered information to resolve problems
  • Responsible for risk and compliance management in areas of assigned functions
  • Perform other related duties as requested by the Head – Administration Department or Divisional Head

Qualifications and Experience

  • Minimum B.Sc degree /HND required in any field.
  • 1-2 years relevant experience.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level.

Functional Competence:

  • People Management

Behavioural Competencies:

  • Accountability
  • Adaptability
  • Attention to Detail
  • Decision Making.

Interested and qualified candidates should:Click here to apply

 

Job Position: Library Coordinator
Location: Lagos
Division: Shared Services Division
Department: Administration Department
Report to: Head, Administration Department
Grade: Officer – Assistant Manager
Estimated Date of Resumption: Monday, September 3, 2018

Job Summary

  • The Nigerian Stock Exchange services the largest economy in Africa, and is championing the development of Africa’s financial markets.
  • Monitors and oversees daily operations and responsible for the development of unit operating policies and procedures, systems to maintain unit records, and unit quality standards.
  • Responsible for the development, management and implementation of library policies and programs, budgets and assisting in the selection, training and evaluation of staff, providing circulation and reference services, developing/teaching bibliographic instruction and information literacy, assisting researchers in the use of print/electronic resources including online search services, and networked information resources.
  • The area of responsibility will include Library Services and Management, Art Collection, Research/Policy Development, Library Services Standard Operating Procedures, and Managing risks associated with the Library Services Function.
  • Serving as the Library Coordinator, this position reports to the Learning and Development Team Lead at the Corporate Headquarters.
  • The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.
  • The Library coordinator is responsible for providing library and research services for The Exchange. Also ensures that materials are current, accessible and available to library users when required.
  • Oversees the operations of Library Services and perform a range of complex and specialized library tasks requiring a high level of professional expertise and customer service skills.

Key Responsibilities

Library Management:

  • Oversees, coordinates, and/or performs complex integrated activities of a specialized library service or area; plans, organizes, and implements the provision of services
  • Reviews, evaluates, analyzes and makes recommendations for service improvements and implementation
  • Responsible for project management in specialized library service or area; develops and establishes deadlines, goals, objectives, workflow, and operational procedures
  • Monitors and oversees daily operations
  • Develop and implement library and information policies and procedures
  • Establish and manage convenient, accessible library and information services
  • Develop and maintain collections management policies and procedures. Interpret and explain library rules, policies, and procedures to patrons and the public
  • Perform original cataloguing and classification of print, audio – visual and electronic resources
  • Organize and maintain library materials, equipment, and facilities for effective and efficient utilization and circulation
  • Prepare summary reports, maintain records of library activities, order new materials for the library, process incoming materials and update the library’s website
  • Develop and manage cost – effective library and information services
  • Order materials and maintain records for payment of invoices
  • Ensure an accurate inventory of resources
  • Recommend materials/titles for purchase to Management
  • Manage communication of library events and promotion
  • Establish behavioural standards for students in the library
  • Operate all office equipment and perform necessary office procedures utilizing copier, fax machine, phones, and others as appropriate
  • Provide support to other HR teams as and when required
  • Maintain efficient retrieval of resources by users
  • Maintain inventories, compile statistics and generate reports as required
  • Work with the team to create new programs that will benefit the library and the Capital Market community
  • Train patrons/users in use of automated catalogue system and other library equipment available for public use

Art Collection Management:

  • Obtain quotes, organise crating, shipping, and preparing required paperwork as needed in relation to the ordering of Art items, as directed by the Team Lead
  • Regularly update the database, inventory, monitoring, periodic rotation of artworks in the public area and catalogue of artworks in The Exchange (including branches), regularly updating, labeling objects and tracking in a timely fashion
  • Support the coordination of the internal and external promotion and maintenance of The Exchange’s Art Collections
  • Coordinate logistics with Fine Art service vendors to ensure arts items are ordered, delivered and maintained based on Service Level Agreement with the vendors or relevant stakeholders

Other Area of Responsibility:

  • Responsible for Library Services and Art Collection “risk review” wherein key features of the Library Services and Art Collection function are itemized, risk mitigators and aggravators are identified, and a risk assessment is performed. Employ continual tracking of key risk indicators (KRIs), such as the allocation/utilisation of the Library Services budget, critical material needs, etc and advise Head-HR and management appropriately
  • Perform other HR related duties as may be assigned from time to time.

Qualifications and Experience

  • Bachelor’s degree, preferably in Library Science
  • Successful experience in library public service and with Integrated Library Systems or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
  • Knowledge of computers; skill and ability to operate a personal computer and a variety of office equipment; experience with computer applications in libraries preferred.
  • Membership of a relevant Library professional body will be an advantage
  • Minimum of 5 years’ experience in a Library Function

Functional Competencies:

  • Documents/Records Management
  • Ethics Knowledge
  • Resource Management

Behavioural Competencies:

  • Integrity
  • Leadership.
  • Adaptability
  • Attention to Detail

Interested and qualified candidates should:Click here to apply