Customer Service Officer

Marcel Group of Companies is one of Nigeria's largest privately owned, home grown enterprises. The group has a diverse portfolio of companies that is supported by a strong workforce whose objectives are to assist its clients to achieve their growth aspirations by providing intelligent Engineering Services in the Oil and Gas sector, Strategy Blueprint in Logistics and Haulage and Estate Management; delivering expertise and business operation improvement capabilities for a better tomorrow.
Marcel Group of Companies is recruiting to fill the position below:


Job Title: Customer Service Officer
Location: Lagos

Job Descriptions

• Customer invoice enquiries
• Attend to mail communications- ensure prompt and effective communication .Ensure clear differentiation between internal correspondence and external correspondence.
• Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
• Act as in-house sales back-up.
• Ensure arrival notices are sent timely.
• Customer database management.
• Handling customer enquiries and issues for segmented and non-segmented customers.
• Inter and intra department coordination.

Special Skills Required

• Communication and probing skills.
• Reporting writing / reporting skills.
• Ability to multi-task
• Excellent IT skills.
• Problem solving skills
• Inter Personal skills.

Qualification

• Candidates must possess HND or B.Sc in any Science or Social Science related discipline.