Customer Service Officer

Doshlaps – NO 1 in the Window Blinds Treatment Industry in Nigeria. For over 20 years, DOSHLAPS has been providing beautiful, custom-made window treatments to help unlock your inner designer and bring style and sophistication to your homes and offices. But like most good things, Doshlaps started small, with a good idea and hard work.

We are recruiting to fill the positions below:

Job Position: Customer Service Officer
Job Location: Abuja and Lagos
Job Description

  • Designs and implements of standards and procedures for the department, measuring results against standards; making necessary adjustments
  • Maintains customer efficiency by planning and implementing standard database and accurate feedback system.
  • Designs, developments and review of customer information and program tracking.
  • Maintain a safe environment by monitoring security system and using good judgment in contacting appropriate personnel as needed.
  • Maintain a professional and personable demeanour while working with colleagues, management, and support staff.
  • Accurately document all activities. Notify appropriate
  • Works with the Accounts department with regards to the payment of bills and feedback.
  • Provides secretarial support to the Executive Committee and Board meetings sends out the meeting agenda and notices to staff and the Board.
  • Conduct research on process improvements methods with aim of improving efficiency with minimal expenditure
  • Deal directly with customers either by telephone, electronically or face to face.
  • Provide timely and daily schedules and reports.
  • Handle and resolve customer complaints and respond promptly to customer inquiries.
  • Effective Quality Control of delivered blinds and ensuring they are world class standard.
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts and keep records of customer interactions and transactions
  • Record details of inquiries, comments, complaints and details of actions taken
  • Communicate and coordinate with internal departments.
  • Provide feedback on the efficiency of the customer service process
  • Answer incoming telephone calls, assist callers, take messages, provide information, and make community referrals and direct calls to staff, route incoming paperwork to appropriate staff.
  • Feedbacks – Prepare and distribute customer activity reports.
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information to clients with orders and requests.
  • Periodic update of the order sheets for the customer service and maintaining the hardcopies.
  • Perform customer verifications, Set up new customer accounts, Process orders, forms, applications and requests.
  • Organize workflow to meet customer timeframes

Application Closes on  16th January, 2018.