Customer Service Representative (Fashion) Job at Amani Advisory Limited

Amani Advisory Limited - Our client is a fashion house that specializes in designing and creating luxury custom dresses.

They are recruiting to fill the position below:

Job Position: Customer Service Representative (Fashion)

Job Location: Lekki, Lagos
Employment Type: Full-time

About the Role

• We are seeking passionate and proactive Customer Service Representatives to join our fashion team.
• The ideal candidate will assist in providing excellent customer support, managing client communications, and ensuring a smooth customer experience, both in-store and online.
• This role is ideal for someone looking to gain hands-on experience in the fashion industry while developing strong interpersonal and administrative skills.

Responsibilities

• Greet and attend to customers politely both in-person and online.
• Assist in responding to customer inquiries via phone, WhatsApp, email, and social media.
• Support in managing client orders, fittings, and delivery schedules.
• Maintain accurate records of customer feedback and complaints.
• Work closely with the production and sales teams to ensure customer satisfaction.
• Provide updates to clients on their orders and ensure timely communication.
• Support general administrative tasks and assist with showroom organization.
• Participate in marketing or promotional activities when required.

Person Specification

• Minimum of OND or current undergraduate in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of fashion trends is an added advantage.
• Strong attention to detail, courteous, and well-organized.
• Proficient in the use of WhatsApp, Instagram, and basic computer tools.
• Willingness to learn and work in a fast-paced fashion environment.
• Proximity to location is important.

Salary
N150,000 monthly.

Method of Application
Interested and qualified candidates should forward their CV to: talent@amaniadvisory.com using the Job Position as the subject of the email.