Customer Service Officer

Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location
: Lagos

Job Description


  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Build sustainable relationships of trust through open and interactive communication
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Identify and asses customer needs to achieve satisfaction
  • Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
  • Makes recommendations to management to improve customer experience.

Requirements

  • Must have 2 years of experience in customer service
  • HND or B.Sc./post NYSC certificate
  • Must have basic knowledge of computer
  • Must have excellent communication skills.