Customer Service Officer Job at Gen 128 Limited


Gen 128 Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Officer
Job Location
: Lagos
Job Type: Full Time

Job Description

  • We are currently looking to recruit a Customer Service Officer to work from our offices based in Ikeja.

Responsibilities

  • Provide excellent customer support service to customers via telephone/or e-mail;
  • Responsible for liaising with our customers and keep up the level of customers' satisfaction;
  • Resolve service problems by clarifying the customer's complaint and taking prompt action;
  • Providing customers with information about products & services offered;
  • Recommends potential products or services to clients by analyzing customer needs.
  • Co-ordinate Online Meetings/Interviews with customers;
  • Keeping customer records up to date;
  • Produce service and daily reports as required;
  • Review and evaluate current processes to ensure a smooth and efficient service;
  • Undertake telephone/online enquires

Requirements

  • Customer Service or Call Centre Experience;
  • Excellent command of English Language - Written and Spoken;
  • Excellent Telephone and Interpersonal skills;
  • Excellent Computer Literacy & Record Keeping Skills;
  • Excellent Administrative and Organizational skills
  • Knowledge of using Social Media platforms;
  • Ability to work with own Initiative & achieve set goals;
  • Willingness to learn and develop;
  • Team player open to share knowledge and to support your colleagues;
  • Professional attitude and orientation to details.
  • Minimum qualification - HND

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: jobs@Gen128.biz

Note: Only Applicants that live within a 30 minutes travel distance of Ikeja will be considered.