Customer Service Officer Job at OJ Wale Pillar Metal “N” Tech Limited

OJ Wale Pillar Metal “N” Tech Limited is a Nigerian-based Solar Energy Company that is focused on providing sustainable uninterrupted alternative source of energy solutions for homes and businesses across Nigeria and to ensure that it’s eco-friendly and totally free from noise pollution.
 Our source of energy ensures conservation of energy and quick power supply for immediate utilisation for end users. O J Wale Pillar Metal ‘N’ Tech Limited was registered on 24th of April 2015 with the Corporate Affairs Commission. However, we have been in the Solar Energy business since 2010, while Battery Hunters Limited our subsidiary was registered on 19th July, 2019. 

At OJ Wale Pillar Metal 'N' Tech Limited, we are known for innovative and exceptional after-sales service and support for all our clients and customers through our seasoned Engineers and Customers Service Representatives as we provide alternative energy solutions to homes, organisations, schools, industries, Government agencies and Non-Government parastals. Our source of energy exists from Nature and this makes it absolutely free from causing any harm to the end users. No air pollution, no noise pollution and Nature does not fail!

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Oshodi, Lagos
Employment Type: Full-time

Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements and Qualifications

• BSC, HND.
• 1+ years of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to multitask and prioritize effectively.
• Positive and professional demeanor.
• Experience with customer service software and tools (preferred).
• Strong computer literacy skills.
• Ability to learn new information quickly.
• Commitment to providing excellent customer service.
• Flexibility to work various shifts and schedules.
• Ability to handle pressure and stress effectively.
• Enthusiasm for building relationships with customers.

Required Skills:

• Excellent communication and interpersonal skills.
• Patience and empathy in addressing customer inquiries and concerns.
• Problem-solving abilities to resolve customer issues efficiently.
• Knowledge of products or services to provide accurate information.
• Time management skills to handle multiple customer interactions.
• Adaptability to different communication channels (phone, email, chat, etc.).
• Ability to remain calm and professional in high-pressure situations.

Salary
N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: ojwalesolar@gmail.com using the Job Position as the subject of the mail.

Note: For Inquiries,