Customer Service Officer Job at Regain Hope Properties Limited
Regain Hope Properties Limited is a pioneering real estate firm founded with a vision to redefine industry standards and become a beacon of excellence. Established this year and duly registered, we are driven by a passionate commitment to revolutionize the real estate landscape. Our foundation is built upon a core principle which is to be the best in the industry.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Eneka - Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
- A Customer Service Officer in a real estate company plays a crucial role in ensuring positive interactions with clients and maintaining a high level of customer satisfaction.
Responsibilities
Client Communication:
- Respond promptly to client inquiries through various channels, including phone calls, emails, and in-person meetings.
- Provide information about available properties, pricing, and other relevant details.
- Address client concerns and resolve issues in a timely and effective manner.
Property Tours and Showings:
- Coordinate property tours and showings for potential buyers or tenants.
- Ensure that clients receive accurate and detailed information about the properties they are interested in.
Documentation and Record Keeping:
- Assist clients in completing necessary paperwork and documentation.
- Maintain accurate and organized records of client interactions, transactions, and property details.
Follow-up:
- Conduct follow-up communications to gather feedback after property showings or transactions.
- Keep clients informed about the progress of their transactions and address any concerns they may have.
Customer Education:
- Educate clients about the real estate process, market trends, and relevant regulations.
- Provide information on financing options and connect clients with mortgage brokers if necessary.
Conflict Resolution:
- Handle customer complaints and conflicts professionally, aiming for satisfactory resolutions.
- Work with other departments or team members to resolve issues that may arise during the buying or renting process.
Market Research:
- Stay informed about the local real estate market, including property values, trends, and competitor activities.
- Provide clients with relevant market information to assist them in making informed decisions.
Administrative Support:
- Assist with administrative tasks such as scheduling appointments, preparing documents, and maintaining office organization.
Feedback Collection:
- Collect and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
Collaboration with Sales and Marketing Teams:
- Work closely with the sales and marketing teams to ensure consistent messaging and effective promotion of properties.
- Provide insights from customer interactions to contribute to marketing strategies.
Continuous Learning:
- Stay updated on industry regulations, market trends, and best practices in customer service.
Method of Application
Interested and qualified candidates should send their Applications and CV to: regainhopepropertiesltd@gmail.com using the Job Position as the subject of the mail.
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