Customer Service Officer Job at Spytrac Telematics Service Limited

Spytrac Telematics Services Limited is a reputable and fast growing Telematics and Information Technology Security Provider requires the services of qualified and experienced canddiates in its Lagos Head Office for the position below:

Job Position: Customer Service Officer 
Job Location: Lagos

Educational Qualifications

• National Diploma (ND) in Marketing, Secretarial Administration, Business Administration or any other related filed

General Requirements:

• Attracts potential customers by answering product and service questions;
• Opens customer accounts by recording account information.
• Manage large amounts of incoming calls.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

How to Apply
Interested and qualified candidates should send their CV stating “Customer Service Officer” as the subject of the mail to recruitment@spytrac.com.ng

Note: Only shortlisted candidates will be contacted for interview