Customer Service Representative

PTK Consulting Limited has been mandated by our client, who are into Real Estate, to recruit candidates for the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• As a Customer Service Representative, you will respond to client’s inquiries and concerns and provide information to them.

Your duties as Customer Support Representative include:

• Send weekly updates on development around all our estates
• Work with the site Manager to get weekly updates/ development within the estates
• Send out weekly emails/ Newsletter/ updates to clients
• Take phone calls and emails from clients/ real estate agents to answer questions regarding Landed properties.
• Respond to emails in a timely manner
• Follow up on email inquiries from potential clients and work to set meetings with the sales team
• Input & Handle data entry in the new customer service software
• Responsible for updating and managing clients database
• Support with additional customer service and work with the Finance Officer as needed

Qualifications

• Minimum two years’ experience in customer service, preferably a client support role
• Excellent communication skills are a must - both written and verbal!
• Real Estate experience is a HUGE plus but not required
• QuickBooks experience is a plus
• Strong Microsoft Suite Skills are required
• Exceptional customer service abilities
• Strong analytical skills
• Excellent communication skills
• Creative problem solving abilities
• Strong computer and phone skills