Customer Service Representative


Capricorn Digital Limited (CDL) is a payment solutions company that supports the growth of agents, merchants, entrepreneurs and/or small and medium sized businesses, while at the same time empowering them economically and financially, through the efficient and effective distribution of digital products and services across Nigeria. 

We are currently accepting applications for the position below:

Job Position: Customer Service Representative
Job Location:
 Lagos
Job Type: Project Based
Slot: 25

Job Summary

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services.

Essential Duties and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Perform other duties as assigned

Candidate Qualification

  • Minimum B.Sc/BA in relevant discipline (2:2 and above)

Candidate Experience:

  • 0-1 years customer service experience
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
  • Excellent oral and written communication skills
  • Friendly demeanour
  • Must be able to speak any two local languages
  • Age Range: 20 - 26

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