Customer Service Representative (Fashion) Job at WorQulture

WorQulture - our client, a luxury Fashion company is recruiting to fill the position below:

Job Position: Customer Service Representative (Fashion)

Job Location: Lekki - Phase 1, Lagos
Employment Type: Full-time
Working Days: Mon - Saturday (Alternate Saturdays)
Working hours: 9am - 6pm

Job Description

• Our client a (luxury fashion brand) is in need of a customer service representative. 
• As a customer service representative in our fashion house, you will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. 
• You will serve as a brand ambassador, representing our company's values and commitment to excellence in every customer interaction.

Responsibilities

• Respond promptly to customer inquiries and complaints, resolve customers' complaints, concerns, and feedback on all various channels including phone, emails and in-person interactions
• Build and maintain strong relationships with clients, understanding their preferences, needs, and style preferences.
• Assist clients with product inquiries, sizing, styling advice, and order placement, ensuring a seamless shopping experience.
• Act as a brand ambassador, represent the brand with professionalism, enthusiasm, and a deep passion for fashion.
• Coordinate with internal teams, including sales, marketing, and operations, to ensure timely and accurate resolution of client issues and inquiries.
• Investigate order discrepancies, shipping delays, and product issues to provide timely
• resolutions.
• Offer personalized recommendations based on customer preferences and style preferences.
• Proactively reach out to clients to provide updates on new arrivals, promotions, and exclusive events, fostering ongoing engagement and loyalty.
• Maintain accurate records of client interactions, inquiries, and feedback, utilizing CRM systems to track client preferences and purchase history.
• Assist customers in placing orders, processing payments, and tracking shipments.
• Process orders, exchanges, returns, and refunds accurately and efficiently.
• Follow up with customers after purchases to ensure satisfaction and gather feedback.
• Identify opportunities to upsell or cross-sell products based on customer needs and
• preferences.
• Maintain accurate records of customer interactions, inquiries, and resolutions using CRM
• software or databases.
• Generate reports on customer service metrics, such as response time, resolution rate, and
• customer satisfaction scores.
• Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.

Requirement

• Minimum of a Bachelor's Degree in any related field.
• Minimum 2 years of experience in retail fashion in a customer service role.
• Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
• Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
• Excellent problem-solving abilities, with a proactive and solution-oriented approach to addressing client needs and concerns.
• Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
• Strong attention to detail and accuracy in order processing and data entry.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Passion for fashion, trends, and luxury brands, with a keen eye for style and aesthetics.
• Candidates must live in close proximity to the island.

Salary
N100,000 - N150,000 Monthly.