Customer Service Representative Job at Banodex Group

Banodex Group is a diversified business conglomerate in Nigeria with a remarkable reputation for excellent business practices and is a telecommunication and information technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Omole / Ogba Junction, Lagos
Employment Type: Full-time

Job Brief

• We are seeking a competent Customer Service Representative who will be responsible for addressing customer queries and issues, providing accurate information, troubleshooting problems, and ensuring customer satisfaction.

Job Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Stay up-to-date with product and service knowledge to assist customers effectively
• Assist in developing and implementing customer service policies and procedures
• Keep accurate and detailed records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team member or manager
• Collaborate with other departments to ensure customer satisfaction and retention
• Communicate with fibre engineers about the pending task.

Requirements

• Candidates should possess an HND / B.Sc Degree with 2 - 3 years of experience.
• Excellent communication skills in English
• Ability to handle customer queries and complaints in a professional and empathetic manner
• Familiarity with customer support software and tools
• Strong problem-solving and decision-making skills
• Flexibility to work morning and night shifts, including weekends and holidays
• Patience and ability to remain calm under pressure
• Paying attention to detail to ensure accurate documentation of customer interactions
• Willingness to learn and adapt to new processes and procedures in a fast-paced work environment.

Salary
N80,000 monthly.

Method of Application
Interested and qualified candidates should send their Applications and CV to: hr@fibrehub.com.ng using the Job Position as the subject of the email.