Customer Service Representative Job at Corporate World Wear
Corporate World Wear is an online fashion retail company with a special focus on corporate wears and the corporate world. We offer a wide range of products and services for the corporate world.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Job Qualification
- OND qualification.
Job Description
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media.
Similar Jobs
- Front Desk / Customer Service Officer Job at Brenhazy Limited
- Customer Service Representative Job at Janchine Nigeria Limited
- Cashier Job at Wasche Point Laundry Limited
- Ticketing Officer Job at Careers Verified
- Frontend Hostess Job at Amaiden Energy Nigeria Limited
- Relationship Manager Job at Keystone Bank
- Customer Data Management and Compliance Specialist Job at First Bank of Nigeria Limited
- Cashier Job at ZIM Integrated Shipping Services Limited
- Customer Relations Officer Job at Abuja Electricity Distribution Company
- Customer Care Representative Job at Next Gear Homes Limited