Customer Service Representative Job at Elite Logistics & Development Services Limited

Elite Logistics & Development Services Limited is an indigenous company with its operating office in Lagos and is duly registered under the Companies and Allied Matters Act 1990 with RC1195367. ELADS Limited prides itself on meeting modern-day civil engineering, construction and general contracts administration challenges and ensuring the timely, successful completion of projects.

Elite Logistics & Development Services Limited strives to conduct its business fairly and honestly with consideration for the long-term needs of all its stakeholders. Competitive tendering, professional management, quality construction, an excellent safety record, a proven ability, cooperative and proactive approach have ensured our delivery of the highest quality workmanship and client satisfaction in both the public and private sectors.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job brief

• We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.
• They are confident in troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and skills

• High School Diploma.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.

Salary
N80,000 - N150,000 / month.

Method of Application 
Interested and qualified candidates should send their CV to: elitelogisticdevelopment@gmail.com using the Job Position as the subject of the email.