Customer Service Representative Job at Firmcare Diagnostics and Medical Services

Firmcare Diagnostics and Medical Services - We are a top diagnostic centre in Nigeria that provides world-class medical investigations. Our service offerings include medical laboratory, ultrasound and endoscopy services.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Act as a liaison between the company and Customers
• Provide product/services information
• Answer phone calls, emails, and other forms of communication promptly and professionally.
• Effectively communicate information, instructions, or solutions to customers.
• Schedule appointments or reservations as needed.
• Gather feedback from customers to assess their satisfaction and identify areas for improvement.
• Ability to multitask.
• Must be able to pay attention to details.

Qualifications

• Bachelor's Degree or HND in Linguistics, Communications or a related field
• 2 - 5 years of work experience.
• Proven experience as Customer Service Rep
• Must be conversant with a Customer Service Software
• Strong communication skills.

Salary
N70,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@firmcare.com.ng using the Job Position as the subject of the mail.