Customer Service Representative Job at Firmcare Diagnostics and Medical Services

Firmcare Diagnostics and Medical Services - We are a top diagnostic centre in Nigeria that provides world-class medical investigations. Our service offerings include medical laboratory, ultrasound and endoscopy services.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities


  • Act as a liaison between the company and Customers
  • Provide product/services information
  • Answer phone calls, emails, and other forms of communication promptly and professionally.
  • Effectively communicate information, instructions, or solutions to customers.
  • Schedule appointments or reservations as needed.
  • Gather feedback from customers to assess their satisfaction and identify areas for improvement.
  • Ability to multitask.
  • Must be able to pay attention to details.

Qualifications

  • Bachelor's Degree or HND in Linguistics, Communications or a related field
  • 2 - 5 years of work experience.
  • Proven experience as Customer Service Rep
  • Must be conversant with a Customer Service Software
  • Strong communication skills.

Salary
N70,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@firmcare.com.ng using the Job Position as the subject of the mail.