Customer Service Representative Job at Graceland Concept

Graceland Concept is a consulting firm recruiting for other organizations looking for vibrant and qualified staff to take their organization to the next level, banking on our wealth of experience on the job of recruitment.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ogba, Lagos
Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N120,000 - N150,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: presilliadaniel@gmail.com using the Job Position as the subject of the mail.