Customer Service Representative Job at GUO Logistics Limited

GUO Logistics Limited is a division of G. U. Okeke & Sons Limited, a household name in the transportation/logistics industry and one of the largest providers of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Jibowu & Lekki Station)

Job Locations: Lekki & Jibowu, Lagos
Employment Type: Part-time

Job Description

  • Process customer requests, parcel registration/collections and keep updated customer records.
  • Escalate all exceptions for resolution.
  • Provide accurate, valid and complete information to customers.
  • Resolve customer complaints via phone calls and emails.
  • Manage and track inbound and outbound items on a daily basis.

Requirements

  • Candidates should possess a Bachelor's Degree / HND / OND qualification.
  • 0 - 2 years of relevant experience.
  • Fluent in written and spoken English.
  • Proficiency in Microsoft Office.

Note: Candidates must be resident within Lekki phase 1 and Jibowu Respectively.