Customer Service Representative Job at Logisoft Solutions

Logisoft Solutions is a Remote HR Management Service dedicated to building inclusive and engaging work cultures. We believe that great teams are built on collaboration, respect, and empowerment.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Online, Lekki Lagos
Employment Type: Full-time

Position Summary

• The Customer Service Representative (CSR) is responsible for handling orders in a timely, efficient and courteous manner.
• This role involves providing ordering assistance, managing customer inquiries, facilitating experience recovery, and driving customer loyalty.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and in person, providing information
• Customer Follow-up: Perform after-purchase follow-up to ensure satisfaction and address concerns to get feedbacks and reviews.
• Product Updates: Inform customers about new products, promotions, and seasonal offerings.
• Production Scheduling: Assist in coordinating daily and weeklyschedules to ensure requestsare fulfilled on time.
• Database Management: Maintain and update a customer database with accurate order and contact information.

Additional Duties:

• The company may amend this job description or assign additional duties as needed.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple tasks and work under pressure.
• Experience in customer service,

Salary
N50,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV and/or Cover letter to: logisoftsolutions.ng@gmail.com using the Job Position as the subject of the mail.

Note

• For Onsite: Ensure you live around Ikoyiand its environs.
• For Online: Enusre you have a LaptopJ