Customer Service Representative Job at Mopheth Nigeria Limited

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki / Victoria Island, Lagos
Employment Type: Full-time
Working Hours: Shift-based, including weekends and public holidays.

Job Overview

• We are seeking an experienced and customer-focused Customer Service Representative to join our retail team.
• The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.
• The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.

Key Responsibilities

• Greet customers warmly and ensure they feel welcome.
• Attend to customer inquiries, complaints, and requests promptly and professionally.
• Provide accurate information on products, prices, and promotions.
• Handle returns, exchanges, and refunds in accordance with company policy.
• Maintain records of customer interactions and transactions.
• Communicate effectively with other departments (sales, cashier, store operations) to resolve issues.
• Ensure the customer service area is tidy, organized, and presentable at all times.
• Assist in upselling or cross-selling products when necessary.
• Monitor customer satisfaction and provide feedback to management.
• Support store operations as needed during peak hours.

Qualifications and Requirements

• Minimum of OND / HND / B.Sc Degree in any related field.
• Minimum of 1 - 3 years of experience in a retail or supermarket customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office tools and POS systems.
• Friendly, patient, and approachable personality.
• Must be able to multitask and work under pressure.
• Must reside within or around Lekki / Victoria Island.

Salary
Attractive and competitive, based on experience.

Method of Application
Interested and qualified candidates should send their CVs to: hrmopheth@gmail.com using Customer Service Representative – Retail” as the subject of the mail.