Customer Service Representative Job at Myafrimall Logistics Limited

Myafrimall Logistics Limited an international freight company is an independent customs broker/customs intermediary dedicated to providing solutions to all customs clearance needs whether import or export. 

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ogba, Lagos (Remote)
Employment Type: Full-time

Job Responsibilities

• Establish and maintain effective communication with clients through meetings, calls, and follow-ups.
• Respond to customer inquiries promptly, providing accurate and comprehensive information about our services.
• Conduct inspections of items for defects and report issues as necessary.
• Keep detailed and organized records of all sales activities and customer interactions.
• Monitor and track shipments, ensuring clients and internal teams receive timely updates.
• Efficiently process, pack, and ship orders with accuracy.
• Prepare all required shipping documents, including bills of lading and customs paperwork, ensuring compliance and accuracy.

Requirements

• Bachelor's Degree / HND in any discipline 
• 2 - 3 years of Proven customer support or experience as a customer service representative.
• Strong customer service and relationship-building skills.
• Excellent verbal and communication skills.
• Excellent interpersonal skills.
• Ability to work in a fast-paced environment.

Salary
N130,000 gross

Method of Application
Interested and qualified candidates should send their CV to: hr@myafrimall.com using the Job Position as the subject of the email.