Customer Service Representative Job at PoiseConnect Pty Limited

PoiseConnect Pty Limited is a registered start-up firm with Areas of business operations - ICT Solutions, Logistic Dispatch & Haulage, Real Estate Marketing & Consultancy & Immigration/Travel Consulting firm with a core focus in the areas of Visa advice, documentation assistance, International Passport processing, Live, Study, holiday and Work Overseas Services with offices in Yaba, Ogba, Shagari Estate in Ipaja all in Lagos, Nigeria and also a liaison office in Midrand, South Africa.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Locations: Yaba & Ogba - Lagos
Employment Type: Full-time
Experience Level: Working Experience
Slot: 2 Openings

Overview

• You will be asked to process enquiries, and modifications, and escalate complaints across a number of communication channels.
• Understanding your job role is vital to our overall success and therefore we will be providing hands-on job training so you can help our customers get desired results
• We will also be offering career growth which supports you all the way up the ladder in your professional life through thorough training as well as providing attractive incentives and a good working environment
• This position is ONLY for smart thinkers, proactive individuals as well as those who need little or no supervision to get the job done.

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc, HND, OND, NCE and other qualifications.
• Min. years of Experience: 1 - 4 years
• Male and Female with working experience, fast learning and proactive ready-to-work attitude and ability.
• Ability to work as part of a team
• Ability to self-manage and self-motivate must be a self-starter
• Knowledge and experience in Social Media/Digital Marketing is an added advantage
• Self-motivated, delivers quality work and is proactive
• Result driven as this is a high-performance, output environment
• Fast and accurate in typing at least 39 words per minute
• A dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Should be a resident of Lagos state, otherwise, it would be automatically be rejected
• Maximum Age limit of 30 years.

Remuneration and Employment Package

• Basic Salary (1st 3 months of training and probation)
  • First Month - N50,000
  • 2nd Month - N70,000
  • 3rd Month - N100,000
• Health Insurance (HMO) within 6 months to One Year of Being Employed
• 13th Month Salary
• Paid Annual Leave
• Ocassional / Regular Lunch package within 1st 3 months on the job
• Periodical Promotions along with salary increments every 3 to 6 months.

Method of Application
Interested and qualified candidates should send their detailed & recent CV to: csa@poiseconnect.com using their Qualification - Gender - Location (For example: OND - Female - Yaba) as the subject of the email.