Customer Service / Social Media Officer Job at Elvaridah Limited

Elvaridah Limited - Our client is a vibrant promotional gift items store specializing in unique, personalized designs. We are passionate about creating memorable items for our clients, from custom mugs to branded gift boxes, and everything in between.

They are recruiting to fill the position below:

Job Position: Customer Service / Social Media Officer
Job Location: Ogba, Lagos
Employment Type: Full-time

Role Overview

• We’re looking for a proactive and personable Customer Service / Social Media Officer to manage client interactions, oversee our social media presence, and handle walk-in customers. 
• You will be the friendly face (and voice!) of our client—online and offline.

Key Responsibilities
Customer Service (Online & Offline):

• Engage with clients professionally via WhatsApp and Instagram DMs/comments.
• Answer inquiries, take orders, and provide after-sales support.
• Welcome and attend to walk-in customers at the store in Ogba.
• Follow up with customers to ensure satisfaction.

Social Media Management:

• Post engaging content on Instagram (images, videos, reels, stories).
• Record, edit, and upload product and behind-the-scenes videos.
• Respond to comments, mentions, and tags to build community.
• Help grow and maintain a visually appealing and engaging page.

Requirements

• Candidates should possess relevant qualifications in a related field.
• 1 - 2 years of experience in a customer service or social media role.
• Basic knowledge of Instagram features and WhatsApp Business.
• Comfortable creating and editing videos using mobile editing tools (e.g., CapCut, InShot, Canva, etc.).
• Good communication skills—written and verbal.
• Friendly, courteous, and customer-oriented.
• Must live in or around Ogba, Lagos and be available for in-store duties as scheduled

Work Schedule:

• Hybrid work setting: Work remotely with scheduled on-site days at the store.
• Must be available to attend to in-store customers during business hours on assigned days.

What We Offer

• Competitive salary of N100,000 / Month.
• A fun, creative, and supportive work environment.
• Flexible hybrid schedule.

Method of Application
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Position as the subject of the email.

Note: Preferred candidates are residents around Ogba and its environs.