Customer Service Supervisor Recruitment at chiji14xchange

Chiji14xchange is an e-commerce platform for Cryptocurrencies and Gift Cards based in Nigeria and provides its services across Africa. The platform consists of a trading system that connects users with cryptocurrencies or Gift Cards to trade with agents on the platform who confirm the validity of Currency and Gift Card details as well as process payment which are currently done by Bank credit.

We are recruiting to fill the position below:

Job Position: Customer Service Supervisor

Job Location: Lagos

About the Job

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Requirements

• B.Sc or HND in any related discipline.
• 2+ years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Must reside in Lekki or Ajah environs
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Available to work shifts.
• Should resume immediately.