Customer Services Assistant (Business Development) Recruitment at Generiss Domains and Web Hosting

Generiss Domains and Web Hosting is a web and email hosting and doman registration and management company looking to establish in Nigeria looking to recruit Customer Service assistants.

We are recruiting to fill the position below:

Job Position: Customer Services Assistant (Business Development)
Job Locations: Abuja (FCT), Lagos and Oyo (Remote)
Employment Type: Full-time

Job Description

• The candidate will work remotely(from home anywhere in Nigeria). It will be an opportunity to develop and grow skills in the digital/creative/web sphere as training will be a big part of the job.
• We are looking for a person knowledgeable in web hosting technologies products that has a proven record of success in building pipelines, generating opportunities, closing deals, and helping execute our web hosting strategy.
• This role requires close collaboration with cross-functional teams to nurture and grow new opportunities with individuals and organizations that are ready to adopt web hosting and domains.
• These opportunities will span the globe and include both SMBs, large enterprises, and government agencies as potential customers or partners.
• The position holder will be developing & executing key sales growth strategies that expand the company’s enterprise customer base and increases the sales of enterprise-grade products & services by reaching consumers as well as top private and government organizations to grow the revenue of our market.
• This person will be responsible for negotiating both externally and internally to close contracts and run full-cycle deals for the team.
• The ideal candidate will have technical sales expertise and a strategic perspective on both product and partnership development.
• Interact with key decision-makers via phone, email, and social channels across customer organizations to identify opportunities, upsell, and close deals
• Establish, develop and maintain business relationships with customers to ensure client satisfaction, so as to generate new business for the company, following the closure of an opportunity, and also loyalty to ensure continuous renewal of services and referrals.
• Use CRM to organize prospecting activities and keep track of sales tasks and milestones
• Strategize with management and staff to identify viable marketing and pricing strategies and also enhance sales approach.
• Expedite the resolution of customer problems and complaints to provide excellent customer satisfaction ratings

Qualification and skills

• HND qualification
• Must have knowledge of digital services, for example Google Cloud or M365
• Must be able to generate leads and convert deals. As such, this person would earn bonuses based on targets
• Prior experience in customer service is required
• Prior experience in B2B or B2C sales will be an advantage
• Technical sales experience or technical background will be an added advantage
• Strong technology skills including Microsoft Office suite
• Must be Tech Savvy with the ability to talk tech and use most productivity software
• Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
• Strong negotiating skills and attention to detail is required
• Strong written and verbal communication skills
• Excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute sales strategies.
• Exceptional customer service skills.
• Ability to work independently & a team player
• Must have a working laptop & strong internet connection.
• Must be able to manage and develop social media platforms.
• Must be able to work remotely.

Experience:

• Customer service: 1 year (Required)
• Web hosting technologies: 1 year (Preferred)

Remuneration
N60,000 - N75,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@generisshosting.com using the Job position as the subject of the mail.

Note: There will be a period of 90 days probation after which the pay package will be renegotiated.