Customer Success Officer Job at Peridot Forte Solutions Consulting
Peridot Forte Solutions Consulting Limited - Our Client is a digital gaming start-up launching operations in Nigeria, they require the service of the position below:
Job Position: Customer Success Officer
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Become an expert in communicating and educating customers on the use and benefits of our products
- Attend to customer issues in a timely, efficient, and knowledgeable manner.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Provide proactive strategy with their assigned customer accounts
- Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services
- Manage customer relationships and ensure customer satisfaction.
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Requirements
- First degree in any relevant discipline
- 0-1 year of experience in customer management
- Excellent communication skills
- Good conflict resolution skills
Method of Application
Interested and qualified candidates should send their CV to: peridotforte@gmail.com using the job title as the subject of the email.
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