Customer Success Representative Job at Lady Biba


Lady Biba is a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Position: Customer Success Representative
Job Location: Lekki, Lagos
Employment Type: Full Time

Description

  • We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.
  • Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
  • You will help identify client needs, present and answer questions about our products and services and recommend solutions.
  • A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role
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  • Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Listen to customers’ questions and concerns and provide answers or responses
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products and Provide information about products and services
  • Ensure racks are fully stocked.
  • Provide excellent customer service (especially during peak times)
  • Take orders, calculate charges, and process billing or payments
  • Review customer accounts and make changes, if necessary
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Inform customers about discounts and special offers
  • Provide customer feedback to your manager
  • Stay up-to-date with new products/services

Requirements

  • Bachelor's Degree / HND / OND. B.Sc in Marketing or related field is a plus.
  • High school degree.
  • Experience: 2 - 4 years
  • Proven work experience as a Customer Success Representative, Sales Associate or similar role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Basic math skills
  • Track record of achieving sales quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • Must be living in Lekki environs.

Note: Only qualified candidates will be contacted.

Click here to Apply