Customer Support Manager Job at PressOne Africa
PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.
We are recruiting to fill the position below:
Job Position: Customer Support Manager
Job Location: Lekki Phase I, Lagos
Employment Type: Full-time
- We're on the lookout for a customer support manager. You will be responsible for overseeing our customer support team and ensuring that our customers receive timely and effective assistance.
- You will play a key role in managing a team of support representatives and driving continuous improvement in our customer support processes.
- If you are passionate about ensuring customers are happy, satisfied, and getting the most value from the products or services they've purchased, you are the one we are looking for.
- Customer satisfaction: Maintain high levels of customer satisfaction by ensuring prompt and professional support.
- Quality Assurance: Monitor and consistently improve the quality of customer interactions.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the customer support experience.
- Issue resolution: Assist in handling escalated customer issues, ensuring prompt and satisfactory resolutions.
- Collaboration: Analyse customer support requests and work cross-functionally with the product and marketing teams to share insights and drive customer-centric initiatives.
Who You Are
- Bachelor's Degree in Psychology, Business, or a related field.
- Proven experience in customer support, customer success, or similar roles.
- Strong communication skills with a customer-first mindset.
- Proficiency in data analytics tools and CRM systems.
- Strong leadership and management skills are crucial.
- Demonstrated ability to take initiative and work independently.
What We Offer
- Competitive salary and benefits.
- Role in a high-growth, dynamic environment.
- Continuous learning and growth opportunities.
- Chance to shape the future of entrepreneur communication in Africa.
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