Customer Support / Operations Officer

Tutor.NG - Africa’s most robust learning platform, which provides tools for engaging and tutoring learners all over the world.

We are recruiting to fill the vacant position below:

Job Position: Customer Support/ Operations Officer

Job Location: Lagos

Job Description

• Manage large amounts of incoming calls and customer inquiries
• Generating sales leads
• Open customer accounts by recording account information
• Provide customers with accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain customer records by updating account information.
• Prepare service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Assist in developing and implanting content on websites
• Communicate status regularly to senior managers

Requirements

• Hands on experience with MS Office
• Excellent writing skills in English
• Attention to detail
• Good organizational and time-management skills
• Ability to function in a fast-paced environment and prioritize multiple projects under tight deadlines.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager.
• Research and analytical skills
• Strong phone contact handling skills and active listening

Deadline
9th June, 2017.