Director of Operation Job at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Position: Director of Operation

Job Location: Lagos
Job Type: Full time

Job Objective

• The Director of Operations will manage and control diverse business operations, secure the functionality of the business to drive extensive and sustainable growth.

Job Description

• Provide leadership in identifying, assessing and managing operational needs for Wakanow.
• Lead strategic planning to achieve business goals by identifying and prioritizing initiatives to aid business growth and smooth operating procedures.
• Partnering with other senior management to accomplish short and long-term operational goals.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Lead employees to encourage maximum performance and dedication
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Participate as a member of the senior management team in establishing governance, processes of direction and control to ensure that business objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly, particularly in the areas of operations.
• Measuring the efficiency of Wakanow’s operational processes and taking steps to improve them.
• Maintain up-to-date knowledge of operating standards, industry trends, emerging solutions, and best practices
• Share knowledge, mentor, and educate employees with regard to the company’s vision, opportunities, and challenges.
• Develop, track, and control measures to keep track of performance across all businesses.
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Measuring the efficiency of Wakanow’s operational processes and taking steps to improve them
• Developing and controlling all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and maintain the financial strength of the company.
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts.

Requirements

• Excellent leadership skills, with steadfast resolve and personal integrity
• Understanding of advanced business planning
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues
• Aptitude in decision-making and problem-solving.