Director of Operations Job at Hilton Hotels and Resort

We are recruiting to fill the position below:

Job Position: Director of Operations
Job Location: Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts

Job Description

• A Director of Operations is responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

• As Director of Operations, you will be responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Participate in corporate activities and meetings as requested.
• Assist in the administration of succession planning.
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Participate and maintain active community relations.
• Attend industry meetings and participates in industry organizations.

What will it be like to work for a Hilton Worldwide Brand?

• Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

What are we looking for?

• A Director of Operations serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

• A Degree or Diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role.