Female Customer Service / Client Experience Representative Job at A reputable Real Estate firm
A reputable Real Estate Company is currently recruiting suitably qualified candidates to fill the position below:
Job Position: Female Customer Service / Client Experience Representative
Job Location: Yaba, Lagos
Employment Type: Full Time
- Act as a liaison between the company and customers (acting as the company gatekeeper), and assisting with orders, complaints, errors, and lots of other queries.
- Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience.
- Promote company’s product and services.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
- Perform any other assigned duties.
- Bachelor's Degree or equivalent
- Minimum of 2 years’ experience in a similar role.
- Proficiency in the use of Microsoft office applications - MS Excel, Word and Power point
- Ability to stay calm when customers are stressed or ups
- Experience working with customer support.
- Excellent communication skills
- Good composure and good dress sense. First impression matters!
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